Return & Refund Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase including a track & trace. If the form is not included, please contact us at: info@petsado.com.

Return shipping costs are the responsibility of the customer. Please send the package to the address provided on the return form by our customer service.

You can always contact us for any return question at info@petsado.com.

Exchanges

The fastest way to ensure you receive the correct item is to return the item you currently have. Once your return has been accepted, we'll arrange a replacement shipment for you.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since your return was approved, please contact us at info@petsado.com.

Contact

Shop: Petsado

✉️ – info@petsado.com

💬 – Frequently Asked Questions

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